Organizations are constantly thriving towards automation to distribute their workloads on devices for better, more robust, and more accurate. Technology is constantly evolving to help organizations meet their business needs to compete in this fast-paced and high-demanding industrial race. Many automation technologies have evolved that use M2M communication, IoT, IIoT, RPA, etc to make processes easier and faster.
Cognitive Automation is also an automation technology that helps organizations shift their workloads to automation that works in smart ways.
- Table of Content
- What is Intelligent Automation?
- How does Cognitive Automation work?
- Cognitive Automation Use Cases
- Cognitive Automation vs RPA
What is Cognitive Automation?
Cognitive automation, also known as Intelligence automation is an automation technology that uses Machine Learning, Artificial intelligence, Business Process Management, and Robotic Process Automation combined to think, learn and adapt without human intervention.
Machine Learning uses algorithms to make outcome predictions based on data. The algorithms use statistical analysis to anticipate outcomes and future events by identifying trends, similarities, and correlations between variables. The algorithms then continue to refine their predictions while the program continues to run using new datasets.
Intelligent Automation combines the task execution of RPA with the machine learning and analytics capabilities of automatic process discovery and process analytics, as well as cognitive technologies like computer vision,
Natural Language Processing, and fuzzy logic, to expand the possibilities of business process automation by an order of magnitude.
Cognitive automation uses several approaches to collect data, make decisions, and scale automation. Cognitive Automation leverages artificial intelligence and cognitive computing to improve the potential of Robotic Process Automation.
How does Cognitive Automation work?
Cognitive Automation is the additional capabilities of a software program that is customized for the organization. Customizing software makes it cost-friendly and easier to deploy compared to building it from scratch. Although a Cognitive automation tools expert is needed to customize any software program, it saves time, effort, and cost of creating a new software significantly. Some examples of Cognitive Process Automation are Digital Process Automation, Intelligent Business Process Automation, Hype automation, etc.
Warehouse Management
Cognitive Automation helps manage warehouses by helping to keep track of the condition of machinery, and equipment. It is specifically useful for those companies that have warehouses at different locations.
Banking and Finance
The banking and finance industries have many batch operations to handle. Cognitive automation can work on these batch operations efficiently. This may include extracting data from a physical form into digital forms through optical image recognition etc.
Logistic Operations
Logistic operations need a massive amount of goods to be delivered from one location to other. Failure in the operations leads to disruption to customers and end-user both. A Cognitive automation analyses the procedure and in case of a delay sends alerts to the authorized devices to grab human attention.
Manufacturing Industry
The manufacturing industry deals with heavy machinery, sometimes interconnected to produce goods. Cognitive Intelligence tools can analyze the entire manufacturing process, the equipment, and machinery and send alerts in case of a downtime o potential outage.
Telecom Industry
Cognitive Automation can manage customers’ queries in the telecom industry by automatically providing them the solution based on their queries. These queries can include renewal of plans, changing information, Sending specific information regarding their account, etc.
Ecommerce
In Ecommerce, cognitive automation can help with processing order information, sending tracking information, managing returns or exchanges, etc.
Cognitive Automation vs RPA
While RPA handles mundane repetitive tasks that do not require decision-making, the Cognitive Automation platform mimics human behaviors to perform complex operations that need human intelligence. RPA is process-based automation while Cognitive Automation uses advanced technology like machine learning, text analysis, and data mining to mimic human behavior. RPA on the other hand depends on configurations and deployment of frameworks to perform tasks.
Conclusion
Cognitive Automation has been deployed by many industries as a solution-oriented automation approach that can perform complex tasks without human interaction with machines. Cognitive Automation is based on software that has multiplied the efficiency of resources by providing solutions to complex operations. It can work on advanced technologies like Natural Language Process, machine learning, text analysis, data mining, etc. to learn human behavior and replicates it in operations for a seamless process without human help. In the future, cognitive automation has a great potential to increase human capabilities and reach by gathering data from various resources like machines, devices, humans, and nature to predict upcoming issues and recommend solutions.
FAQs
-
Is cognitive automation AI?
Cognitive automation as a subset of AI technologies that mimic human behavior: “RPA together with cognitive technologies such as speech recognition and natural language processing automate perceptual and judgment-based tasks once reserved for humans.
-
How does robotic process automation differ from intelligent automation ?
The main difference between RPA and intelligent automation is that RPA uses automation technologies to mimic back-office tasks normally completed by human workers. While Intelligent automation uses, AI, machine learning, and natural language processing to automate complex business processes.
-
What are the benefits of intelligent process automation ?
The benefits of intelligent process automation are higher productivity, reliability, availability, increased performance, and reduced operating costs.
-
What does a warehouse management system do ?
A warehouse management system (WMS) is a software solution that offers visibility into a business' entire inventory and manages supply chain fulfillment operations from the distribution center to the store shelf.
-
Is cognitive automation pre programmed?
Cognitive automation is pre-trained to automate specific business processes and needs less data before making an impact. It offers cognitive input to humans working on specific tasks, adding to their analytical capabilities.
